FREE USA and Canada EXCHANGES
For USA Orders:
- EXCHANGES: We provide you a FREE shipping label to send us your item back through our online system.
- RETURNS: Free Shipping Label provided for returns with store credit in the form of a Gift Card.
- REFUNDS: If you prefer to return your order for a refund there will be a flat fee for your return label.
If the item you're hoping to exchange is outside the exchange window, or if the exchange style/size is unavailable in the portal, please email: support@ambrifo.com.
Our in-house Customer Service Team will respond to you within 24-48 business hours.
Please note from Oct-January this may take up to 72 business hours. Please only email once so we can get back to you as quickly as possible!
INTERNATIONAL RETURNS:
International returns/exchanges require you to purchase the return/exchange shipping label.
BEFORE SENDING ANYTHING BACK TO US, PLEASE MAKE SURE ALL OF THE FOLLOWING REQUIREMENTS HAVE BEEN MET:
- Product(s) must be free of cigarette smoke and pet hair.
- Product(s) must be unused, unwashed, and without damage.
- Product(s) must be returned complete with all parts and accessories.
- Product(s) can be sent back in the packaging it arrived in, or you can purchase return packaging at your own cost.
- Product(s) must be returned within thirty (30) business days of your order being fulfilled.
- If you're returning multiple items from the same order number, please return ALL items in one shipment.
If all of these conditions are satisfied, Ambrifo will refund the value of the returned product(s), less any original shipping costs. Ambrifo will not issue any refunds for returns that do not satisfy all the conditions indicated above. However, you will have the option to request (within thirty (30) days of being notified that you are not entitled to a refund) that your merchandise be shipped back to you, at your own cost, in the condition in which it was received. Your written request must also indicate your agreement to pay for return shipping and your method of payment for such shipping. If you do not request the return of your merchandise within this thirty-day period, you authorize the provider, and any of its affiliates or agents, to dispose of such merchandise.
For further inquiries, please contact: support@ambrifo.com.
